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FinTech · Case study

Automating Utility Bill Payments

BillBxa is an AI-powered platform that streamlines utility and telecom bill payments for enterprises, enabling bulk processing, real-time tracking, and reconciliation via a secure dashboard.

Ongoing20+ members
Visit website Google Play
BillBxa AI hero image
Used
Impact
Ongoing
Duration
20+ members
Team
Technical architecture

Event-driven bulk bill ingestion with an AI parsing pipeline

BillBxa is an AI-powered platform that ingests utility and telecom bills in bulk, extracts and categorises their data, pays them through connected gateways and reconciles the results for enterprise finance teams. The backend is a set of Java Spring microservices on AWS, with each stage of the bill lifecycle (ingest, parse, pay, reconcile) running as an independently scalable service joined by queues. That shape fit a product whose load arrives in spiky batches of thousands of bills and whose parsing step is slow and AI-bound while payment and tracking must stay responsive.

Isometric diagram showing mobile and web clients feeding an API gateway, a cluster of ingestion, payment, reconciliation and tracking services backed by queues and databases, an AI document-parsing model, and an AWS cloud region.
Isometric diagram showing mobile and web clients feeding an API gateway, a cluster of ingestion, payment, reconciliation and tracking services backed by queues and databases, an AI document-parsing model, and an AWS cloud region.

Clients

A Flutter mobile app for scanning and uploading bills, plus an enterprise web dashboard for bulk operations and real-time status.

  • Flutter mobile app
  • Enterprise web dashboard
  • Email and file bulk upload
  • WhatsApp notifications via Gupshup

API & edge

A single authenticated entry point that terminates TLS, enforces tenant scoping and rate limits, and routes requests to services.

  • API gateway
  • JWT auth and tenant scoping
  • Rate limiting
  • Webhook receivers for gateways

Core services

Java Spring microservices, one per stage of the bill lifecycle, communicating through asynchronous jobs so a slow parse never blocks a payment.

  • Bill ingestion service
  • Payment orchestration service
  • Reconciliation engine
  • Status tracking service
  • Enterprise client management

Data

Relational storage for bills, payments and ledgers; object storage for original bill documents; queues to decouple stages.

  • Relational bill and ledger store
  • Object storage for bill documents
  • Message queues per stage
  • Audit log store

AI / integrations

An OpenAI-backed extraction pipeline turns 40+ bill formats into structured fields, and adapters connect to utility providers and payment gateways.

  • OpenAI document extraction
  • Format classifier and validators
  • Utility provider API adapters
  • Payment gateway connectors
  • Gupshup WhatsApp messaging

Infrastructure & delivery

Containerised services on AWS with autoscaling workers for parsing batches, centralised logging and encrypted secrets.

  • AWS compute and autoscaling
  • Container deployments
  • CI/CD pipeline
  • Centralised logging and alerts
Request lifecycle
  1. 01

    An enterprise user uploads a batch of bills (PDF, image or email forward) from the Flutter app or web dashboard.

  2. 02

    The gateway authenticates the tenant and the ingestion service stores originals in object storage, emitting one parse job per bill.

  3. 03

    Parsing workers call the OpenAI extraction pipeline, validate amounts, due dates and account numbers, and write structured records.

  4. 04

    Approved bills are queued to the payment service, which calls the right utility provider or payment gateway and records the response.

  5. 05

    Gateway webhooks and provider callbacks update payment status; the tracking service pushes live updates to the dashboard.

  6. 06

    The reconciliation engine matches payments against statements, flags anomalies, and finance teams export reports or get WhatsApp alerts.

Key decisions

Microservices per lifecycle stage

Parsing is CPU and API-latency heavy while payment and tracking need low latency; splitting them lets parsing workers scale independently during batch uploads without affecting dashboards.

Queue-based asynchronous processing

Thousands of bills arrive at once; placing a queue between ingest, parse, pay and reconcile absorbs spikes, gives retries for flaky provider APIs, and makes every step idempotent and auditable.

LLM extraction with validation guardrails

An OpenAI-based extractor handled hundreds of bill layouts without hand-written templates, but every extracted field passes schema and business-rule validation before any money moves.

Adapter layer for providers and gateways

Utility providers and payment gateways each have different APIs and failure modes; a uniform adapter interface let the team add new providers without touching the core payment flow.

Security & compliance
  • Tenant-scoped JWT authentication with role-based access for enterprise admins, approvers and viewers.
  • Bill documents and financial records encrypted at rest in object storage and the database; TLS for all traffic.
  • Payment credentials and provider secrets held in a managed secrets store, never in code or logs.
  • Immutable audit trail for every parse, approval, payment and reconciliation event.
  • Idempotency keys on payment calls to prevent duplicate disbursements during retries.
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